Taste Of Home - DON'T ADVERTISE AT THANKSGIVING THAT YOU SHIP IN 7-10 BUSINESS DAYS IF YOU KNOW DAMN WELL THAT YOU WON'T SHIP THESE CHRISTMAS GIFTS UNTIL NEW YEARS.
Update by user Jan 15
It's January 15 -- 41 days since I placed order for this Christmas gift, 18 days since I was notified by email that it had shipped (well past the 7-10 business day window promised) and the item still has not been delivered. Recipient works from home, has 3 dogs and security cameras so unlikely that it was delivered and then stolen.
Called customer service today -- overly patronizing agent said he would just ship another box and it would take about 2 weeks to get there.
Too bad they seem unable/unwilling to bother tracking anything and don't seem to care whether it's stuck somewhere in transit or disappeared before delivery. Can't decide whether to cancel the rest of the yearlong subscription if they have this much difficulty delivering one box.
Original review posted by user Dec 29, 2018
On December 4 (evening) I ordered 3 annual 4-box subscriptions to the Taste of Home seasonal special delivery box as Christmas gifts -- website says ships in 7-10 business days. Start counting on 12/5: 7th day was 12/13, almost 2 weeks before Christmas, and 10th day was 12/18, still a week before Christmas.
Called on 12/21 to check status -- supervisor said orders were at warehouse, "might" ship next week, too late to cancel, no refund or discount for inconvenience. A full week after learning orders were sitting at warehouse, I finally got email notification at 10:44 pm tonight (12/28) that order has shipped -- 17 business days after placing order (or should I consider actual shipping date as Mon 12/31, 18th day?). No idea why they had to spend so long sitting in warehouse. This delay is inexcusable and I am angry that you failed to adhere to your advertised shipping window.
Merry Christmas kids, sorry your present won't arrive until well after New Years.
Then again, had you been honest and accurately listed your shipping window as at least 15-20 business days, plenty of people like me might have chosen another gift from another company that COULD be delivered on time and you would have lost a ton of holiday sales.
Product or Service Mentioned: Taste Of Home Shipping Service.
Reason of review: Order processing issue.
Monetary Loss: $105.
Preferred solution: Partial refund for the 3 winter boxes @34.95 but what would really be appropriate would be for company to be forced to update website to reflect accurate shipping window or be held accountable for delays..
I didn't like: Lack of accountability for shipping delays for seasonal order.